We are here to support you

The ICT Service provides support, consultancy and advice about remote learning and training.

Online Helpdesk - Report your issues quickly and simply

Submit and track your support tickets online

Choose how you get your support

You can use our Online Helpdesk, Call or Email

Need support for a simple IT issue?

Don't wait in a phone queue - report and track your support ticket online

DfE- Connect the Classroom Funding

If your school has received confirmation of eligibility from the DfE , then you can use us as a 'one-stop-shop' to help you through the process.

We can make your application and complete your DfE paperwork, provide quotes, carry out the audit and provide installation services.

Fulfilling the role of Data Protection Officer

Our DPO Service ensures schools have the necessary knowledge to fulfil their statutory obligation under the GDPR and that staff members understand their personal responsibilities.

Who's working for you?

Delivering staff training - Live & Online

Check out our courses and book online today

EastNet is the Broadband Solution designed for schools

Offering the fast, reliable, full-fibre speeds you would expect plus additional Web-Filtering, Anti-Virus and Safeguarding services.

School Finance Support Services

When you need additional support with your school’s finance, we are here to help.

Technical Support Services

Year round fast, efficient and cost effective solutions, to solve the majority of ICT problems.  Choose the right level of support or combination of our services for your needs.


Hardware & Software Procurement

No matter how big or small your future plans are, whether you need just one PC upgrade or an entire new build project with hundreds of devices, we aim to be cost effective, flexible and achieve sustainable solutions from the substantial investment you make.


Cybersecurity

The National Cyber Security Centre continues to warn of significant and concerning increases in cyber-attacks, including ransomware attacks, on education establishment in the UK.

The ICT Service can help.


Management Information Support Services

Schools benefit from our comprehensive support, tools, expertise and guidance to help you get the most out of your chosen system, allowing you to focus on teaching and learning.


School Finance Support Services

When you need additional support with your school’s finance, we are here to help.


EastNet Broadband for Schools

Offering the fast, reliable, full-fibre speeds you would expect plus additional Web-Filtering, Anti-Virus and Safeguarding services.


Cloud Technology Services

Choosing cloud technology for your school has benefits in so many areas.  We can help you choose the most appropriate Cloud technology for your school and assist you through every stage of deployment, including ongoing support and training.


E-Safety Resources

A full E-Safety Toolkit for schools:

Guidance

Policies

Auditing

E-Safety Curriculum

Parents Advice

Primary Computing Curriculum Resources

The Cambridgeshire Progression in Computing Capability materials provide a free framework for primary schools to develop and map their school’s computing curriculum.


Next Scheduled Downtime Date:

Saturday 13 April 2024



What people say about us

A much appreciated swift response to get back up and running after a hardware failure.

Stuart Wilkinson, Westfield Juniors - 6 October 2023 about Technical Support

The problem was sorted within a day with great efficiency.

Tracey Green, START - 6 November 2023 about Technical Support & Procurement

As always, excellent service. Problems solved quickly and efficiently - thank you!

Mel Ramsey, Grove Primary School - 1 November 2023 about Helpline

Karen has been extremely helpful and assisted when I have needed help learning the new FMS system and completing my month ends. It is reassuring knowing the support is there when needed.

Lyndsey Ducket, Eynesbury Primary - 6 November 2023 about Helpline

Always really helpful, I will know what to do next time

Suzy Hughes, Homerton Nursery - 6 November 2023 about Helpline

As usual with Karen her common sense approach helps enormously. Always a pleasure to speak to her.

Graham Ingrey, Fawcett Primary - 11 November 2023 about Helpline

Excellent service - sorted out my problem in no time - thank you!

Mel Ramsey, Grove Primary School - 14 November 2023 about Helpline

Quick response by email with instructions to follow to resolve problem

Tina Merry, Castle Special - 17 November 2023 about Technical Support

My issue was fixed promptly, thank you.

Karena Hunt, The Bellbird Primary - 21 November 2023 about Technical Support

Super-fast response - thank you!

Kate Challis, Mayfield Primary - 16 November 2023 about Data Protection Service

Always helpful.

Sarah Ponder-Boyes, Kingsfield Primary Academy - 16 November 2023 about Data Protection Service

I called, they tried to put me through to the correct person who could answer my query. They were busy, so they noted my questions and emailed me the answer shortly after. That was great thanks.

Julie Hills, The Netherhall School & Sixth Form Centre - 21 November 2023 about Helpline

Well, Michelle said she was going to blow my mind - and certainly did! How didn't I know about the Student List report - fabulous!

Julie Warman, Littleport Primary - 23 November 2023 about Helpline

Resolved the query I had quickly and efficiently.

Louise Harrison, The Bellbird Primary - 29 November 2023 about Helpline

Michelle was excellent. She fixed both of my issues within 15 mins of my logging the call. Thank you. Also, call connection time was super fast.

Sonia Gratwick, Cherry Hinton Primary School - January 2024 about Helpline

Karen is very knowledgeable, very patient, she goes extra mile to help solving all of the queries.

Mei Gao, Meridian Primary - January 2024 about Helpline

Daniel published the records I asked for very quickly :)

Sam Cooper, Swavesey Primary School - January 2024 about Technical Support

Very quick resolution to the problem.

Steve Parrin, Littleport Primary School - January 2024 about Helpline

Happy with the speed of service and advice given

Dawn Reoch, Newton Leys Primary School - January 2024 about DPO Service

Solved the problem quickly and also took the time to address other issues and rectify them on the spot.

Head, Alderman Jacobs Primary Academy - January 2024 about Technical Support

Kind, patient and helpful. Thank you very much!

Michelle Boswell, Stukeley Meadows Primary School - January 2024 about Helpline

Very swift resolution to the problem - I got straight through to a member of the technical team whose expertise and suggestion quickly solved the issue!

Adam Rivett, Littleport Primary School - January 2024 about Technical Support

Extremely swift and detailed response to my query.

Samatha GIlliam, Crosshall Junior Academy - January 2024 about DPO Service

I was very happy! Vanessa was HUGELY helpful and supportive.

Rachel Snape, Milton Road Primary School - January 2024 about Helpline

Our school highly appreciates Alison for her invaluable assistance and proficiency. Her consistent ability to accurately and swiftly resolve issues has been truly commendable and greatly appreciated.

Hanna Kiienko, North Cambridge Academy - January 2024 about Helpline

Issue quickly resolved - thank you

Iris Considine, Meridian Primary - January 2024 about Helpline

Invaluable support

Suzy Hughes, Homerton Nursery - January 2024 about Helpline

An excellent first experience - polite, painless, quick and ultimately solved. Thank you.

David Carter, Hauxton Primary School - January 2024 about Helpline

Always helpful staff

Suzy Hughes, Homerton Nursery - January 2024 about Business Support

As always, incredibly quick and reliable support from The ICT Service.

Head, Sawtry Infants - January 2024 about Systems Development

Donna is always so helpful and responds to our concerns very quickly. Thank you Donna

Zoe Vassiliou, Queen Emma Primary - December 2023 about DPO Service

I have always found Donna Flynn to be incredibly supportive when I have a query, concern or am requesting support in order to complete a specific task (e.g. SARs).

Janet Muir, Foxton Primary School - February 2024 about DPO Service